Frequently Asked Questions
Below are a bunch of questions and answers that we find can be useful to the visitors traveling with us. Anything not there please drop us a line and we'd be happy to help
Why take a private tour?
There are many reasons that you should choose a private tour:
You can customise the itinerary to your specific interests.
Our friendly, fun and professional personalities ensure that you have the best experience.
You have your own private vehicle and guide, dedicated to you and you alone.
You see more as you are able to cover more ground, without waiting for a big group.
Our minivans are top of the range, are very comfortable and can access locations that tour coaches can’t fit.
Does the guide take us into attractions?
Yes, we will guide you through attractions and monuments as part of our service. This is not
possible at The Royal Yacht Britannia or Palace of Holyroodhouse.
Will other people join the tour?
No, all of our tours are private so your party will be the only people on the tour.
How do I contact my guide?
A few days before the trip we’ll provide the guides contact details encase you need to contact
them on the day of your tour
Do I need to pay a deposit?
Yes, a 20% non refundable deposit is required to secure the booking.
Do we stop for lunch on tour?
Yes, there are a range of different options on each trip, from a historic tavern to a quaint cafe
or bakery. We’ll make reservations to ensure that our lunch stop is quick and tasty!
What language is the tour in?
All tours are conducted in English and we can also offer French
What is the duration of the tour?
A typical day tour starts at 9am and finishes at 5pm. Every tour is different and if your schedule requires it, we are able to be as flexible as we can be.
What is included in the price of the tour?
The total price of your tour includes your tour guide, use of our luxury minivans, the fuel, tolls
and parking charges and insurances. Entrance to attractions etc is on top but we can manage
that for you and add it to the invoice.
Are you a chauffeur service?
No! Our emphasis is on the touring and service element and whilst we use premium vehicles we aren’t just drivers.
Can I bring pets?
Support animals are welcome onboard however we typically ask for them to stay on the floor of the vehicle
Can I bring a mobility scooter / wheelchair?
Yes, our vehicle can accommodate most mobility scooters and wheelchairs. They normally require two people to lift in and out of the vehicle so one of your party will be needed to help. Note that if there is a scooter then the baggage space is limited.
Can children come on tour?
Yes of course! We can also provide car seats for children or you are welcome to bring your own.
Our vehicles offer ISO Fix connectors for compatible child seats. Please note that children under 135cm or 12 years old (whichever is first) must be in a car seat according to UK law.
Do You offer hotel pickups?
Yes, we can pick you up from your hotel or accommodation. In some instances parking in the
city centre is restricted so there might be a short walk to your vehicle, but the guide will ensure
you are aware of this.
Do you pick up from cruise ships?
Yes, most of our tours are suitable for cruise ship shore excursions and we’ll meet you at the quayside.
Do you pick up from the Airport?
Yes, we can meet you at the airport and have plenty of space for baggage.
How many people can go on tour?
Our Mercedes V Class minivans can accommodate 7 passengers.
We use Mercedes-Benz V Class minivans. They are modern, luxurious and safe vehicles with a
Euro N-Cap rating of 5 stars. They come with privacy glass, a panoramic sunroof, reclining
leather seats, dual-zone air conditioning
What insurance do you have?
We offer comprehensive Public Liability insurance and commercial vehicle insurance on every tour by default. We strongly recommend that you take out your own travel insurance to cover you for your own liability / cancelation.
Is it possible to end my tour in any another location?
Yes, we can end the tour in a different location from the start point. Please let us know if this is
what you need. For locations further than 100 miles from the start point there maybe a charge.
Can I amend the tour itinerary?
Absolutely! Please contact us if you’d like to make an amendment to one of our suggested itineraries or would like a customised tour.
What should I wear during my tour?
We recommend that you bring a waterproof jacket and shoes suitable for walking over rough ground / cobbles, especially if visiting rural locations! Other than that, just bring yourself!
What if the weather is bad?
Our climate is famous for being unpredictable. We provide umbrellas in our vans but if the
weather isn’t working in our favour, just wait 5 minutes and it will change! Please don’t rely on
the forecast either, it is invariably wrong!
When is the payment due for the tour?
For day tours the final balance (plus any extras like admission tickets) is due 24 hours before
the tour.
For multi-day tours the final balance is due 30 days before the tour.
Can I pay with cash?
Sorry, we don’t accept cash payment but we accept all major credit and debit cards.
What about bathroom breaks?
Absolutely! Almost all of the places we visit have toilets / restrooms. Because this is a private
tour, we can stop when you need us to.
